Frequently Asked Questions
Everything you need to know about your comfort journey.
How do I know which size to order for the best fit?
We recommend ordering your standard shoe size. Orthofeet shoes are designed with a wide toe-box and come with a set of anatomical orthotic insoles and Arch Booster inserts to help you customize the fit to your specific foot shape.
What is your return policy and the 60-day wear test?
We offer a 60-day wear test. You can wear our shoes for up to 60 days, and if you are not 100% satisfied, you can return them for a full refund or exchange, no questions asked. We even provide a prepaid shipping label for domestic returns.
Do Orthofeet shoes help with specific foot conditions like plantar fasciitis?
Yes, our footwear is specifically engineered with premium orthotic insoles that feature anatomical arch support and a cushioning heel pad to alleviate pain associated with plantar fasciitis, bunions, and neuropathy.
How long does shipping take within the United States?
Standard shipping typically takes 2-5 business days. Orders are processed within 24 hours Monday through Friday, and you will receive a tracking number via email as soon as your package leaves our warehouse.
Are your shoes available in wide and extra-wide widths?
Absolutely. We specialize in inclusive sizing, offering most of our styles in Medium, Wide, and Extra-Wide widths to ensure every customer finds their perfect, pain-free fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through partners like Afterpay and Affirm.